Updated January 1, 2020

Please read these policies regarding your purchase and use of the 10 Steps to (Finally!) Get and Stay Organized with Star Hansen (“Course”). If you join the Facebook group that is offered with the course, you are also subject to the 10 Steps Community Guidelines. Your use of the course site and materials are also subject to our general Terms of Use and Privacy Policy.

By purchasing this course and accessing the website, you hereby agree to these policies. If you have any questions, please email us at hello@starhansen.com.

SATISFACTION GUARANTEE: Within 7 days from the date of enrollment into any of the StarHansen.com Programs, if you do not feel it is right for you, we will promptly refund your investment, less a 10% processing fee, and inactivate your access information to the Program Resource area.

Refund Request Process:

We are committed to your satisfaction and have established the following guidelines to ensure that your request for a refund is handled properly.

  1. Your request for a refund must be received via email at  hello@starhansen.com.
  2. Please specify the reason for your request and information that may help us understand your decision.
  3. Your request will be processed within 4 business days of receipt.
  4. The credit for your return will be applied to the credit card used to make the purchase. It may take up to two credit card billing cycles for the credit to appear on your statement.
  5. Please do not initiate a cancellation request or dispute claim directly with your credit card company as your first step – we are here to help.
  6. We cannot initiate a cancellation requested through Facebook or any other social media.

MAKING PHYSICAL OR DIGITAL COPIES, PRINTING, SHARING MATERIALS: You may print or make paper or digital copies for your own personal use only.  Any other copying or distribution by any means is strictly prohibited by law. You may not upload content to third-party software. You may not share your login information with others.  All membership materials are copyright protected and are the property of Star Hansen.

PERSONAL ADVICE:  The information contained in or made available through the website (including but not limited to information contained on message boards, Facebook groups, in text files, in products, from services, or in chats) cannot replace or substitute for the services of trained professionals in any field, including, but not limited to, psychological, financial, medical, or legal matters. In particular, you should consult a lawyer in all matters relating to interacting with other people to assure that you are acting in compliance with the law. We make no guarantees about your experience or results from your use of membership materials and you release Star Hansen, Reveal by Star, its officers, employees, and consultants of any liability relating to your use.

ADDITIONAL PROVISIONS: We reserve the right at our discretion to deny access to or remove customers from membership at any time for any reason.

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